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Who is responsible for managing your personal information?
The company responsible for looking after your data, is Gael Property care Ltd, trading as Gael Holiday Homes and Booking Admin. In this policy this will be shown as “we”, “our”, “us”, etc.,
We are responsible for the collection and proper management of any personal data you submit directly to us or when this information is passed to us if you placed a booking or enquiry through a third-party marketing platform. We are committed to protecting your information and will be responsible for your personal data after we receive it but not prior to receiving it if you initially provided the data to a third-party marketing platform.
This policy sets out the data protection principles we follow and our obligations under the EU General Data Protection Regulation (GDPR).
This policy covers our dealings with customers who book accommodation and any other services through us and the owner(s) of the accommodation booked.
The lead party of each booking must be over 21 years of age and although we collect names and ages of guests staying for the purposes of meeting obligations under the Immigration (Hotel Records) Order 1972 we do not collect any personal information from children.
If you do not want to provide us with the information detailed above then we may not be able to provide the booking or offer our business services.
We use your personal information to:
We receive personal information from:
We give some of your contact information to property owners, or their housekeepers or property managers, so they can get in touch about key collection and any arrangements for your stay. We will also give you the property owners details, and/or their appointed property manager or housekeeper for the same reason.
If you have booked an airport transfer we will pass your name, dates of your stay, contact telephone number and details of the number of people in your group to the taxi company so they may manage your transfer. The Taxi companies we use is Inverness Taxis, 55 Church Street, Inverness, IV11 1DR.
If you choose to purchase cancellation protection we pass your name, booking number, dates of your accommodation booking and number of guests in your group to Booking Protect, who will administer any claim you may submit. They may be contacted at Booking Protect Ltd, Romero house, 8 Airport West, Leeds, LS19 7ZA.
We store your data in certain cloud services provided by third parties. Those third parties do not however have access to your data
We do not transfer your data outside the UK or the European Union.
We protect your data and regularly evaluate the security of our systems, updating safeguards as appropriate. Our staff are trained in the importance of security and privacy and we treat breaches of confidentiality and privacy as disciplinary matters.
To ensure your transactions are as secure as possible, we hand over payment card processing to Sage Pay Europe Limited, North Park, Newcastle upon Tyne, NE13 9AA
When payments are made by bank transfer we process these through Bank of Scotland, part of the Lloyds Banking Group PLC, 25 Gresham Street London EC2V 7HN
We allow some third-party advertisers to place cookies on our websites – and from there, in your browser. Please note that you may use your browser’s controls to disable cookies at any time.
We will store and use your personal data when:
We will use your data when you provide consent or when you enter into a contract by booking accommodation with us, either directly with us on the telephone, by email, or on our website or by booking through a third party online or offline travel agent. We will not send you any marketing communications unless you have specifically consented to receiving these. All our marketing communications include an unsubscribe link, to make it easy to withdraw consent. You have the right to withdraw your consent at any time
If you withdraw your consent to receive marketing communications from us and you have a future booking with us and you have not yet stayed we will still need to store and use your data so we can manage your booking. This is because the basis for storing data is to fulfil a contract rather than consent to receive other communications. For more information, see the “Legal basis of processing” section below.
If you are concerned about the processing of your data, please contact us (see below). If you are unhappy with our use of your data, you also have the right to make a complaint to the Information Commissioner’s Office, which supervises data protection in the UK.
You have the right to receive a copy of your personal data. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it. Please note that when these rights are exercised, we will conduct identification checks to ensure your privacy is safeguarded. You will need to contact us by email or post, to exercise these rights.
You can contact us to request information or raise a complaint via email at email@example.com or via post, to Gael Holiday Homes, Athole court, Dingwall, Ross-shire, Scotland, IV15 9SH or by telephone on 01349 800153.
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Company Registration SC412209