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We will provide you with a refund on any unused booking if you are unable to start your holiday on its commencement date due to any of the circumstances set out below. Please note that this is not an insurance policy. If you purchase Booking Refund Protection these terms and conditions are added to our general terms and conditions and applied to the booking you make.
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
You/Your/Yourself – A person who has made a booking alone or as part of a group.
Doctor – A qualified medical practitioner registered with a recognised professional body. A doctor cannot be you or a member of your immediate family.
Emergency Services – The Police, Fire and Rescue Service or Emergency Medical Services.
Holiday – The booking you have made with Gael Holiday Homes to rent a specified property for a specified time where we are acting as agent of the property owner.
Group– Any number of people who have been declared to us as part of the party for a holiday booked with us with Booking Refund Protection in the same transaction.
Illness – A physical or mental condition confirmed by a doctor that prevents you from starting the holiday on the commencement date.
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother or sister.
Injury – A bodily injury confirmed by a doctor that prevents you from starting the holiday on the commencement date.
Public Transport Network – Any mode of public transport other than public hire taxis licensed for public use on which you had planned to travel to the holiday.
Booking – A confirmed non-refundable booking of a holiday with us where Booking Refund Protection has been purchased at the same time as booking the holiday.
We/us/our – The company with whom you made the booking.
We will refund the cost of your booking if you are unable to start the holiday on the commencement date due to:
We will not provide a refund where:
We will not pay for travelling or associated expenses or any loss other than the direct cost of the booking.
We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
We will not pay any costs you incur in submitting or providing evidence to support your refund application.
a) you must make all necessary arrangements to arrive at the holiday on the commencement date.
b) you must not be aware of any material fact, matter or circumstance, at the time Booking Refund Protection is purchased, which may give rise to a refund request.
c) you must take all reasonable precautions to prevent or reduce any request for a refund.
d) unless we agree otherwise:
i) the language of this document and all communications relating to it will be English; and
ii) all aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.
e) the cost of Booking Refund Protection is non-refundable unless cancelled within 14 days of purchase (or before the holiday has taken place if less than 14 days away). To cancel the Booking Refund Protection, you need to contact us within 14 days.
You must log into www.bookingprotect.com/refund and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund and in any event no more than 45 days after the commencement date.
You will be asked to provide at your own expense the following within 45 days of registering your refund application:
Booking Protect Ltd 83 Ducie Street Manchester M1 2JQ www.bookingprotect.com
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