Quality Assurance

View our Guest Comments page.

We understand that ensuring you have the right accommodation for a holiday, business trip or family event is a big deal and can be a big commitment that you don’t want to get wrong. You duly pay your money and place your trust in a company or holiday property owner and hope that what you see on the website is what you get.

We want to take the uncertainty out of that situation to make sure you get what you thought you were going to get.

As a holiday booking company we are only as good as the holiday accommodation we advertise. We are very aware that we need to ensure that we are giving an accurate picture of what you will be booking.

To ensure we get this right for you we think that the best judge in what any accommodation is like is you, the guest, and to ensure that what you see is what you get we have launched a new guest reveiw and rating system. On each of the holiday property pages we will publish a quality rating score and comments page, the results of which are from your and only your submissions.

What makes our website different is that all scores and comments are only from past guests. This ensures that what you see is what you get and that you have all the information available to choose the best option to meet your requirements.

Quality Assurance Rating -  all scoring is out of a maximum of 10. All properties listed on our website must consistently score above 8.0. We will only list holiday accommodation that meets and exceeds this standard. For newly listed accommodation the rating score will be listed as an ‘A’. This donates that there are less than 5 review scores returned from guests – to ensure a fair average we only publish the review score when we have received more than 5.

Quality Assurance rating from Gael Holiday Homes

Guest comments – to the left of the guest rating on each holiday property page there is a description that relates to the achieved score.

The table below shows how the score received by guests relates to the descriptions –

8.0 – 8.5 = very good
8.6 – 8.8 = excellent
8.9 – 9.1 = superb
9.2 – 9.5 = fabulous
9.6 – 10.0 = outstanding

To view guest comments on this holiday property click on the ‘Guest Reviews’ button on the right hand menu above the Google map. This button is only visible when there are guest comments available to display.

To our Apartment guest survey click here – guest survey.

To view our Cottage, Log Cabin, Lodge and Holiday Homes guest survey click here - guest survey

You will notice a section inviting comment about any areas of improvement guests may think a holiday home may benefit from. We work very closely with all our accommodation owners and ensure this information is passed back to them for their consideration. This ensures that we work hard to ensure the quality of accommodation available on our website is to a high standard.

If there is anything you are unsure about when considering one of the holiday homes on our website please get in touch with us.

View independent reviews from UpFront Reviews