Online security

We use a Supercontrol booking system for processing bookings and making payment requests to card providers. Through Supercontrol we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). See more on Supercontrol security.

When you enter your card details onto our system all pages are 128 bit SSL encrypted. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure. All sensitive data is encrypted and password-protected. The SuperControl server is scanned weekly by a PCI Approved Scanning Vendor for thousands of possible security vulnerabilities. SuperControl is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

How we ensure your card details are safe

What happens when you or we process a payment through our system is that our Supercontrol booking system requests a payment from your card via Sagepay -see more detail on Sagepay. Your card details are not held on our system and are encrypted into a unique number. We only hold this unique number and it is not possible for us to convert this number into anything that relates back to your card. Any subsequent request for balance payments are processed using this reference number only and is decrypted by the payment provider only.

Checks to minimise the risks of stolen cards being used to book accommodation.

To ensure we minimise these risks our card payment systems carry out initial identity checks as part of a payment request. How this is done is that the syetm will check that the name, address and postcode entered into the system at point of booking by you or us matches the same details held by the card supplier. The CV2 number (last 3 or 4 digits on the back of the card) is also checked to ensure this matches.

Card payment troubleshooting & error messages

If you are unsure about any aspect of online payments please contact us.