When do I pay for my booking?

After you have placed a booking either on-line of over the phone you will be required to pay a 25% deposit to confirm your booking (excluding Inverness Apartment bookings). The final balance will be due 6 weeks prior to your arrival and will include the refundable good housekeeping deposit. Our booking process.

What is the refundable security deposit?

The refundable security deposit is a retainer which reflects your agreement to leave the property and it’s contents in the condition in which you found it. This will be refunded in full within 7 days of the end of your stay subject to there being no claim on it.

Does the tariff include everything?

In most of our holiday homes everything is included in the tariff price. On some there may be an additional charge, for example if you take your dog or require Internet access. Any supplement is clearly detailed on the holiday home listing and also as part of the booking process to ensure there will be no cost surprises after your booking is placed. Most of our holiday homes offer fully inclusive pricing.

What do I do if I have to cancel my booking?

If you have to cancel please contact us about this as soon as you can so we can make the dates available for other guests to minimise any fees. You can view full details of our cancellation policy here. We strongly advise you to consider holiday cancellation insurance to cover you for any fees should you have to cancel.

Can I bring my dog?

Many of our holiday homes welcome dogs – most do not charge any supplement. On each holiday home listing there are a group of icons. The dog icon will be highlighted in black on all accommodation that is happy to welcome your dog.

What time can I check in?

Check in time is usually anytime after 4pm. Most holiday homes (excluding By the Bridge Apartments) have a keysafe located on a wall. This allows you the flexibility in arriving at a time that suits you rather than having to meet someone to collect the keys. The combination number to open the safe will be emailed to you as part of your final balance payment confirmation. All By the Bridge guests will be met upon arrival. This will be arranged with you in advance.

What do I do if I can’t figure out how to work the TV or heating or something is broken?

Holiday homes should have an information folder which details how appliances work. If you are unsure or require any assistance during your stay you can phone the house keeping number given to you as part of your final balance confirmation.